Thursday, 18 September 2008 § 3 Comments
My boss mentioned that the IT department in the office would start a knowledge base. I am wondering what kind of knowledge base that will be. A folder containing some files to share among their staffs? And that is it?
How will they gather the knowledge? Only explicit knowledge is concerned here? How about tacit one?
Knowledge Management is something I thought that this company should have had since I was studying Innovation in Management. I found that although we have what we call ‘shared folders’, not everybody uses them. And though they use them, there is no guideline of how ones should store what to where. All folders are there, and wherever ones want to upload whatever, they can just do that.
To me, Knowledge Management has nothing to do with IT apart from using the technology as an enabler to allow the process to go faster in better organised manner. Nevertheless, I strongly believe that most people still think that Knowledge Management is all about technology. That is why IT is the department who starts this project.
Technology will have no role in Knowledge Management if we do not have any knowledge to manage and to store. Where can we find and how can we get the knowledge from people in an organisation are the main questions.