The Ivory Tower*

Friday, 19 September 2008 § Leave a comment

At the beginning of the year, I was in a Knowledge Managment class, and The Ivory Tower – A Knowledge Management Fable article was chosen to be a part of the lecture for us to study at the time.

The assignment was to come up with a slide showing our understanding of the story, and present it to the whole class.

The story provides a clear understanding to me about knowledge creation and management.

Just this morning, I received a comment on my primary Thai blog from the author. Actually, I also got the exact, same comment at my slide page, but I did not know that the comment was there.

Hey – nice slide pack. Did you pick this material up as a CPA member? Just thought you may like to add a link to the original story – it’s on my blog at http://delarue.net/blog/docs/

Keith De La Rue
Author, “The Ivory Tower”

Once I saw that, I went to my SlideShare page and added his link to the slide description.

Besides, he also has his own SlideShare page here. Surely, I have subscribed to his blog feed and added him as a contact in SlideShare.

Knowledge Base*

Thursday, 18 September 2008 § 3 Comments

My boss mentioned that the IT department in the office would start a knowledge base. I am wondering what kind of knowledge base that will be. A folder containing some files to share among their staffs? And that is it?

How will they gather the knowledge? Only explicit knowledge is concerned here? How about tacit one?

Knowledge Management is something I thought that this company should have had since I was studying Innovation in Management. I found that although we have what we call ‘shared folders’, not everybody uses them. And though they use them, there is no guideline of how ones should store what to where. All folders are there, and wherever ones want to upload whatever, they can just do that.

To me, Knowledge Management has nothing to do with IT apart from using the technology as an enabler to allow the process to go faster in better organised manner. Nevertheless, I strongly believe that most people still think that Knowledge Management is all about technology. That is why IT is the department who starts this project.

Technology will have no role in Knowledge Management if we do not have any knowledge to manage and to store. Where can we find and how can we get the knowledge from people in an organisation are the main questions.

Aim Beyond*

Sunday, 13 July 2008 § Leave a comment

It’s Not How Good You Are, It’s How Good You Want To Be
By Paul Arden

This is a book that is one of the best sellers by Phaidon Press at this time.

I bought it yesterday at 350 Baht at Kinokuniya, Isetan. The book is very easy to read with pictures and bigger font size. I could finish it last night (FYI, I am not a book lover and rarely finish a book completely).

Some messages are known facts, but we (I) sometimes ignore and forget to think about them. Reading this is encouraging and it tells me to aim high, so that I always try to be BETTER (not just GOOD ENOUGH).

And now I at least found out that I like reading this type of books. I also noticed that there were 2 more books by this writer. I might consider buying them later.

Eat One a Week*

Wednesday, 25 June 2008 § 2 Comments

Reading this, I am urged to start my reading again. I have more than 5 books unfinished. I started a few and have not completed one of them. I bought some as a collection, e.g. The Chronicles of Narnia, and I have just finished one of the 7 books.. (Oh, so now I have more than 10 books unread, I think).

To my feeling, I may like reading a non-fiction one more than a fiction, but The Chronicles of Narnia and Pricess Diary are exceptions. How many exceptions will I have!?!?

OK.. Got urged.. and now I will just have to TRY HARDER to learn how to EAT books.

:p

Busy Week*

Monday, 18 February 2008 § Leave a comment

Awww… back on Monday again. Busy week, busy time, and busy life.

  • To have carpeting done by this Sunday.
  • To have movable library move back and forth during the carpeting process (to allow the carpet to be laid).
  • To re-organise the seats and tables for Billing and Accounting Departments.
  • To study for the Information Exploitation quiz on Thursday.
  • To write up a memo to HR Manager for Employee Selection class, due Wednesday.
  • To go to Rayong tomorrow (Tuesday) if time permits.

– -” Arrghhh.. how come, how come?

Besides, there are more pending but not urgent.

  • Website re-design (Jeff, can you please send me to study a course on web design or something related first? Then, I will not have to learn how to use Dreamweaver myself.
  • Polo shirts and cotton bags for HMC.
  • Etc (can’t think of now).

..

.

.

Non-Sense*

Thursday, 6 December 2007 § Leave a comment

When asking for any security deposit back from a company or service provider, would I accept that my credit card has been credited when there is no proof?

No.

.

And would Nikki accept that her credit card has been credited when there is no proof?

I do not think so.

.

It is not $100, but $1,000! If I were a customer, I would shout at the rep from the provider, and would not leave this office till I had an evidence to prove that my money had been returned to my account.

How come Nikki left me and did not even try to forward me the receipt (which showed that the amount had been refunded)? I even asked her to take a photo of the receipt. She laughed and said the customer would have to wait till tomorrow.

Ha! If you were a customer, would you Nikki? Kid!

Thinking that the money would be automatically transferred to the customer’s credit card right away (and Nikki said so), I just went to talk to the customer and asked him to check with his card provider; while Nikki was leaving for home.

And it turned out that the card provider could not see any credited amount in the customer’s account yet!

D a r n . . . .  

.

Wish I could go home now.. Moody!

Lesson-learnts

  • Transfers to and from a credit card/ bank might not be done right way. Normally, it takes a daily process. For this case, the transaction would be done through the system around midnight.
  • Don’t let Nikki go until the job is successfully done. Otherwise, she will not be contactable at all. No matter how often I call or text, she will just keep quiet without any returning calls.
  • I should not allow or favour any customer with the credit card application anymore. Actually, the credit card application is not for Thailand, but Australia. And when it happens in Australia, it is out of my control (I cannot control the machine, as well as people’s minds and behaviours). Unlucky for the coming customers. No more credit card application from me ever!

..

P.S. Anyway, this customer is also quite picky and always wants this and that in his way. When he came for renting the phone, it was like he did not read what I had emailed to him.

He came and started asking everything again. I spent over 2 hours with him. And when he came, he said he did not have $1,500 to pay in cash, and if it was possible to use his credit card. I favoured him and tried to get everything in the ways he wanted.. and now.. problem.. ! Duh! 

Next time, I would let all customers now that credit card use is not possible here. Customers have to ensure they have enough cash or can transfer the amount to our bank account.

Hectic Better*

Wednesday, 21 November 2007 § Leave a comment

One mistake being annoying me during these several months is that the words ‘and’ in the company’s affivadit that happened because I made a typo.

That would look very simple if I could just change from ‘and’ to ‘or’ right away, or if it did not affect anything in regards to the company’s business.

On the contrary,  the misprint was with the authorised signatory of the company where it should have been that only one person out of all has an authorisation. Instead of having ‘or,’ the affidavit contains the word ‘and’ between two names of the company’s directors.

The impact is that both of them have to sign all documents together, while only either one should have been doing that. That wastes their time, including those who prepare documents.

I am really sorry for that and upset for a long while.

Even more complicatedly, to change the authorised signatory, I need to get one of the CEO’s from UK to sign off the documents submitted to the DBD.  And they do not visit Thailand that often, but normally, twice a year, with 3-4 days each time.

Moreover, since the CEO’s from UK are not working in Thailand and they have no work permit, the signature must be certified by a lawyer who is a member of The Thai Bar that the signature is genuine. Or to be exact, the director has to sign the documents in front of the lawyer, and the lawyer certifies the signature; when the director does not want to go to the DBD to sign the documents in front of an officer.

Not only that, to change the authorised signatory, there should be a meeting held up among shareholders, or what it is technically called AGM or EGM. The minutes of the meeting should include the resolution of change director’s authorised signatory, blah, blah, blah..

Besides, the officer(s) there was so strict with wordings in the documents that sometimes the same person tells different things. For example, last time I went there, the details in the documents were ‘ABCDE,’ and there was no change this time; she asked me to go back and amend! T_T” Lack of standard, somehow.

..

Anyways……….. PHewWwwwwWWww! It’s gone!

.

After I failed getting this done last time Sandy (a CEO) was here, I successfully completed this task this late afternoon. Very relieved and feel like I have more focuses to something else now. Nothing to worry.

..

.

;)

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