Argument Reduction*

Saturday, 31 January 2009 § Leave a comment

Living a life is sometimes, if not most of the time, complicated. Each person thinks, does, and lives her/his life in a different way. No complaint. No doubt. Nobody would be the same, even twins, who have been together for almost 9 months before born.

What we say, think, and do will impact others in a way, more or less, and perhaps the reflect of that impact will revert to us as fast as a thunder at the end.

However, nobody would be able to say, think or do something to please everybody in all aspects. One has her/his own perspectives, and the others have theirs.

This makes the argument comes into play. Very few people live their lives without arguing with others. And it is strange that, to me, most arguments are with those in my family, with those that I am close to. The closer, the more.. somehow. We even argue with ourselves!

What causes those arguments? Varied.

Misunderstanding, discussing (some people call it this way instead of arguing though it looks like the latter), (just) talking out loud, (just) speaking our minds, being frank, having a ‘minus’ attitude towards somebody, stereotyping in a negative way, pretending to be able to read others’ minds, assuming, mis-interpreting, etc.

Countless!

Solutions?

Think thoroughly about anything we are going to do and say before we really make it happen.

Act discretely until we are certain of what we are doing. Do not even let our eyes readable by others.

Shut our mouths if we have not carefully considered what we are to say. Silence can heal sometimes.

..
.

I am telling myself..

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Receptionist*

Monday, 20 October 2008 § Leave a comment

Again, a receptionist is resigning. She has not completed a year with this company yet.

Not only at my company, my friend’s company also has the same problem, that is, receptionists cannot work for a long time.

I do not expect them to work for five years, but two years would be enough before they continue their jobs with better positions somewhere else. I fully understand the career paths that everybody is looking forward to. However, one single year is unacceptable. 

I am exhausted in getting and training new people every single year.

“Do we really need a receptionist?”

“Yes, we do.”

The answer from my boss made me even sicker and almost bang my head on my desk at that time. (I am not joking!)

Are there any statistics or researches about why receptionists cannot work for long?

Understand that..

  • The tasks of a receptionist are boring.
  • Documentation is something a receptionist should be able to handle as well, and it is totally boring (for me).
  • A receptionist in a company possibly has no career path. Nobody wants to be a receptionist forever!
  • I also assign more administrative tasks to a receptionist, so that she learns more and is able to use the experiences for the next career path. (I actually expected the resigning one to be promoted to a staff in our Support Team if her English skills had been improved a bit more.)
  • Maybe, I should look for someone who is studying or plans to study another degree, so that s/he (preferrably she) will stay with us longer, at least until she finishes her study.
  • So and so..

Don’t understand that..

  • Why does a 40-people company need a receptionist?
  • Why can’t everyone pick up their own phone calls?
  • Why can’t everone let others know their extension numbers?
  • Why does somebody not pick up a phone call at their desks while the phone is ringing?
  • So and so..

This fast changing starts to be like a (weather) season of a year that happens at one time in a year.

And.. it makes me sick!~~

..

P.S. Perhaps, I should go back home and review my handouts about Employee Selection. I might be able to come up with better criteria for choosing a new receptionist. I got S* (highly satisfactory) for this class when I studied the Innovation Management programme ;p

The Ivory Tower*

Friday, 19 September 2008 § Leave a comment

At the beginning of the year, I was in a Knowledge Managment class, and The Ivory Tower – A Knowledge Management Fable article was chosen to be a part of the lecture for us to study at the time.

The assignment was to come up with a slide showing our understanding of the story, and present it to the whole class.

The story provides a clear understanding to me about knowledge creation and management.

Just this morning, I received a comment on my primary Thai blog from the author. Actually, I also got the exact, same comment at my slide page, but I did not know that the comment was there.

Hey – nice slide pack. Did you pick this material up as a CPA member? Just thought you may like to add a link to the original story – it’s on my blog at http://delarue.net/blog/docs/

Keith De La Rue
Author, “The Ivory Tower”

Once I saw that, I went to my SlideShare page and added his link to the slide description.

Besides, he also has his own SlideShare page here. Surely, I have subscribed to his blog feed and added him as a contact in SlideShare.

Knowledge Base*

Thursday, 18 September 2008 § 3 Comments

My boss mentioned that the IT department in the office would start a knowledge base. I am wondering what kind of knowledge base that will be. A folder containing some files to share among their staffs? And that is it?

How will they gather the knowledge? Only explicit knowledge is concerned here? How about tacit one?

Knowledge Management is something I thought that this company should have had since I was studying Innovation in Management. I found that although we have what we call ‘shared folders’, not everybody uses them. And though they use them, there is no guideline of how ones should store what to where. All folders are there, and wherever ones want to upload whatever, they can just do that.

To me, Knowledge Management has nothing to do with IT apart from using the technology as an enabler to allow the process to go faster in better organised manner. Nevertheless, I strongly believe that most people still think that Knowledge Management is all about technology. That is why IT is the department who starts this project.

Technology will have no role in Knowledge Management if we do not have any knowledge to manage and to store. Where can we find and how can we get the knowledge from people in an organisation are the main questions.

Ask*

Thursday, 5 June 2008 § Leave a comment

[Boss] asked me what he should tell [another boss] if he would be asked about my availability for the trip?

Well, honestly, I am not really in that so-excited and so-keen-to-go mood now. That feeling has been faded away for a while.

Instead, I started to be unsure about what I am expected to do and whether I will really like what I will be asked to handle. I might get struggled if I have to do something I do not like and am not in to it.

Despite saying anything, I just keep quiet and see what to do next or what will happen next. That’s better for now.

During this time, I keep doing what I have been doing, play around my ways, get out of my path a little bit, and then I will come back to my should-be life. Also, I will look around and see if there is anything out there that may suit me more.

:)

What-ever!

Too Much*

Friday, 18 April 2008 § Leave a comment

Two customers came in together today to test a SIM card. They cannot be called a potential or profitable one because they are interested in airtime and will be using it for a few days as a demo for their customers.

I always feel comfortable and am willing to serve any customers who talk nice and don’t act like shit, and one of them seemed nice when we talked on the phone.

When they came, we went on with the demo before we talked more about the pricing and proper packages for his usage requirement.

Finally, since the prepaid packages do not allow any ‘streaming’ service, while the postpaid package would cost a lot and 12-month contract is required; I could offer him a loan on our own demo and we charge them back with the minutes and MB used later.

I think this would be the best thing I have ever done for a customer because they have never bought anything from us. I just thought that it was good that they had a chance to try it and we had no costs, so why not?

After they knew they could borrow the demo card, they said they wanted one more. OK, my colleague was also nice and said that we had one in Singapore. We sorted it out and we could borrown that, and it should be able to be shipped next week.

However, they did not know the word ENOUGH. They told my colleague that they wanted to borrown our terminal as well. Once I heard, I at once said TOO MUCH. THAT WAS TOO MUCH, PEOPLE!

I walked to talk to them right away that borrowing our terminal was not possible. That they could borrow our demo card and would not have to pay for the activation and monly fee was really too much. And what.. one of them still said..

‘So, I will have only one terminal for testing.’

‘OK then. You will need only one SIM card.’ I turned away right after the full stop. But I recalled that I should have said goodbye to him and asked when they wanted to come and get the card.

‘OK, so that’s it.’ My face was like the other way around from the first time I met them last hour, surely. ‘Good bye.’

(I will be happy if this will not be successful…. I do not want this kind of customers.)

SK*

Wednesday, 9 April 2008 § Leave a comment

He turns to be an employee of the parent company and that makes me feel like we are not colleagues, although, actually, we are.

The major change is that he would not fully and be involved in any correspondence with my company’s customer. Saw his e-mail address domain has change today. Kinda weird, but probably it is just the time to move on.

He is still there to support when I need help or suggestion.

However, I’ve gotta wait until he is accustomed to his new life in Dubai first; while, I will do my best from here and also try to work in the Japan office as usual (just not feel familiar with the new salesrep as yet).

Well.. yea..

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